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Frequently Asked Questions - Effective Date April 14, 2016Edit

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Android

  • How do I setup the Geemoji keyboard?
  • I suddenly can't find my Geemoji keyboard. How do I get it back?
  • How can I send Geemoji stickers and animated stickers in my messenger app?
  • How can I send Geemoji fonts in my messenger app?
  • My items are missing. How do I get back what I bought?
  • I'm having trouble switching between the third-party keyboard i already use (Swype, swiftly, etc) and the Geemoji keyboard when I'm in my messenger app. How can I switch to the Geemoji keyboard?
  • How do I get my items on another device?
  • How do I see everything I've bought and downloaded?
  • Some of my stickers don't animate when I send it to my friends.
  • I'm not being told about any sales or new items
  • What's the difference between a pack and a bundle?

IOS

  • I suddenly can't find my Geemoji keyboard. How do I get it back?
  • My items are missing. How do I get back what I bought?
  • How do I get my items on another device?
  • How do I see everything I've bought and downloaded?
  • Some of my stickers don't animate when I send it to my friends
  • I'm not being told about any sales or new items
  • What's the difference between a pack and a bundle?


How do I setup the Geemoji keyboard?

  1. Open your device Settings
  2. Go to “Language and Input” and Select “Geemoji”
  3. Tap “OK” on the Attention popup
  4. Tap Geemoji and turn on Allow Full Access
  5. Go to any messenger app
  6. Switch to Geemoji by tapping the “keyboard” icon/li>


I suddenly can't find my Geemoji keyboard. How do I get it back?

  1. Open your device Settings
  2. Go to “Language and Input” and Select “Geemoji”
  3. Tap “OK” on the Attention popup
  4. Go to any messenger app
  5. Switch to Geemoji by tapping the “keyboard” icon


How can I send Geemoji stickers and animated stickers in my messenger app?

  1. Setup Geemoji keyboard in Android Settings
  2. Purchase or download any sticker and/or animated sticker in Geemoji
  3. Go to any messenger app
  4. Switch to Geemoji by tapping the “keyboard” icon
  5. Navigate the Stickers or Animated Stickers tabs and tap any sticker you would like to send
  6. Select any preferred messenger app in a popup that will appear
  7. Enter phone number or name
  8. Tap “Send”


How can I send Geemoji fonts in my messenger app?

  1. Setup Geemoji keyboard in Android Settings
  2. Purchase or download any font in Geemoji
  3. Go to any messenger app
  4. Switch to Geemoji by tapping the “keyboard” icon
  5. Navigate to the Font tab and tap any font you would like to send a message in
  6. Type out your message and highlight the whole text, tap the pink “eye” icon, and then tap “Copy”
  7. Select any preferred messenger app in a popup that will appear
  8. Enter phone number or name
  9. Tap “Send”


My items are missing. How do I get back what I bought?

  1. Open Geemoji
  2. Tap the "three dots" menu at the upper right hand corner of the screen
  3. Tap “Settings”
  4. Tap "Restore Purchases"
  5. Tap "X" to be redirected to Settings menu
  6. Tap the back button on your device. All your previously purchased items will appear in the Geemoji keyboard
  7. Note: The app restores only items that were purchased. You will need to re-download free items


I'm having trouble switching between the third-party keyboard i already use (Swype, swiftly, etc) and the Geemoji keyboard when I'm in my messenger app. How can I switch to the Geemoji keyboard?

If the keyboard you are currently using has a “Globe” icon:

  1. Tap this “Globe” icon after Geemoji keyboard has been enabled
  2. Select Geemoji keyboard. It will immediately replace the current keyboard.


If there is no “Globe” icon present on the keyboard you're using:

  1. Tap message textbox
  2. Pull down the Notification tray from the top of the screen
  3. Tap “Choose input method”
  4. In a popup menu select and tap “Geemoji keyboard”


If there is a keyboard icon on or below your current keyboard

  1. Tap the “keyboard” icon
  2. See popup with currently enabled keyboards
  3. Select Geemoji


If neither of the above mentioned methods are present, then you need to set Geemoji as the default keyboard form within the Android Settings:

  1. Open your device Settings
  2. Go to “Language and Input” and Select “Geemoji”
  3. Tap “OK” on the Attention popup
  4. Go to your messenger app
  5. Switch to Geemoji by tapping “keyboard” icon


How do I get my items on another device?

  1. Install Geemoji on your other Android smartphone or tablet device
  2. Open Geemoji
  3. Tap the "three dots" menu at the upper right hand corner of the screen
  4. Tap “Settings”
  5. Tap "Restore Purchases"
  6. Tap ”X” to be redirected to Settings menu
  7. Tap the back button on your device. All your previously purchased items will appear in the Geemoji keyboard
  8. Note: The app restores only items that were purchased. You will have to re-download free items


How do I see everything I've bought and downloaded?

  1. Tap My Collection menu icon at the top right hand corner of the screen
  2. Navigate the Stickers, Fonts, and Packs tabs to see everything you have bought and downloaded
  3. Tap the "three dots" menu at the upper right hand corner of the screen
  4. Open any messenger app
  5. Switch to Geemoji keyboard by tapping “keyboard” icon
  6. Navigate the Recent, Stickers, Animated Stickers, and Font tabs to see everything you have bought and downloaded
  7. Start sending them to friends by copying and pasting! Don’t forget to download more by clicking on the Store icon


Some of my stickers don't animate when I send it to my friends.
Some Android devices handle animated emojis differently and as a result may not animate properly. Please email our support team to let us know what type of device you have and we will try to fix it if we can.

I'm not being told about any sales or new items

  1. Open Geemoji
  2. Tap the "three dots" menu at the upper right hand corner of the screen
  3. Tap “Settings”
  4. Toggle Push Notifications switch to turn this option ON.


What's the difference between a pack and a bundle?
A pack gives you specific types of stickers, animated stickers, and fonts! For example, if you buy the Diedrich's Moving Personality Pack, you will get animated Diedrich stickers! A bundle, on the other hand, includes multiple packs and sometimes an exclusive surprise! For example, the Diedrich Bundle includes EVERY sticker pack and animated sticker pack of Diedrich we have! Don't forget to check out the Animated Sticker Bundle Blast to get every animated pack we have-with a cute surprise included!

I suddenly can't find my Geemoji keyboard. How do I get it back?
This is a known issue with iOS and unfortunately out of our control. Here's how to fix it:

  1. Open your device Settings and go to General
  2. Tap Keyboard and then select Keyboards
  3. Tap Add New Keyboard and then select Geemoji
  4. Tap Geemoji and turn on Allow Full Access
  5. Tap Allow on Apple's popup
  6. Close Settings and open iMessage
  7. Press and hold the globe icon on your keyboard to switch to the Geemoji keyboard


My items are missing. How do I get back what I bought?

  1. Open Geemoji app
  2. Tap the My Collection icon at the top left hand corner of the screen
  3. Tap Settings icon at the top left hand corner of the screen
  4. Tap "Restore Purchases"
  5. The iTunes verification popup will appear. Sign in with your Apple ID username and password
  6. You should be able to see a popup stating: "Success. All purchases restored." Tap OK
  7. Tap "X" to dismiss Settings
  8. You will be redirected to My Collection to see all previous purchases


How do I get my items on another device?

  1. Install the Geemoji app on your other iPad, iPod, or iPhone device
  2. Open Geemoji
  3. Tap My Collection menu icon at the top left hand corner of the screen
  4. Tap Settings icon at the top left hand corner of the screen
  5. Tap "Restore Purchases"
  6. The iTunes verification popup will appear. Sign in with your Apple ID login and password
  7. You should be able to see a popup stating: "Success. All purchases restored." Tap OK
  8. Tap "X" to dismiss Settings
  9. You will be redirected to My Collection to see all previous purchases


How do I see everything I've bought and downloaded?

  1. Tap My Collection menu icon at the top left hand corner of the screen
  2. Navigate to Stickers, Fonts, and Packs to see everything you have bought and downloaded
  3. Open iMessage
  4. Press and hold the globe icon on your keyboards to switch to the Geemoji keyboard
  5. Navigate the Recent, Stickers, Animated Stickers, and Font tabs to see everything you have bought and downloaded
  6. Start sending them to friends by copying and pasting! Don't forget to download more by clicking on the Store icon


Some of my stickers don't animate when I send it to my friends
Some Android devices handle animated emojis differently and as a result may not animate properly. Please email our support team to let us know what type of device you have and we will try to fix it if we can.

I'm not being told about any sales or new items

  1. Go to your device Settings
  2. Scroll down and tap on Notifications
  3. Under NOTIFICATION STYLE, find Geemoji
  4. Tap on Geemoji
  5. Switch "Allow Notifications" and "Show in Notification Center" ON


What's the difference between a pack and a bundle?
A pack gives you specific types of stickers, animated stickers, and fonts! For example, if you buy the Diedrich's Moving Personality Pack, you will get animated Diedrich stickers! A bundle, on the other hand, includes multiple packs and sometimes an exclusive surprise! For example, the Diedrich Bundle includes EVERY sticker pack and animated sticker pack of Diedrich we have! Don't forget to check out the Animated Sticker Bundle Blast to get every animated pack we have-with a cute surprise included!

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