FANDOM


JulyEdit

02 Beach Party Blow OutEdit

  • Icon staff Staff Notices Beach Party Blow Out - Zero Omega Wed Jul 02, 2014 11:13 pm

Beach Party Blow Out

Hey Gaians,

The life guard tried to end our Beach Party early, but we showed him what's what! The Beach Party is still going on and will keep up until July 2, 2014 at 11:59pm PDT. At that point we'll have to pack up our gear and find another party to hit up! Be sure to check it out here!

05 Trouble Previewing Animated Items in ShopEdit

  • Icon staff Staff Notices Trouble Previewing Animated Items in Shop - Princess Angelishia Sat Jul 05, 2014 6:27 pm

Trouble Previewing Animated Items in Shop

Hi all!

Looks like there's some trouble previewing animated items in La Victoire! We are looking into the issue! In the meantime we just wanted to assure you that while the preview isn't working, the item is! For now, we suggest previewing animated items by searching them on our Marketplace.

So sorry for the inconvenience!

See the Item Anyway!

07 PM Offer WoesEdit

  • Icon staff Staff Notices PM Offer Woes - Zero Omega Mon Jul 07, 2014 12:05 am

PM Offer Woes

Hi all,

Unfortunately, some of you may have received a private message from us offering a discount on Gaia Cash through Sunday. We apologize, but this was a glitch in our system and the PM was never meant to be sent out. We are not currently running any GCash sales, and deeply apologize for any confusion.

If you encountered any issues as a result, please let us assist you through our help center.

Again, we deeply apologize for any inconvenience!

15 GoFusion Charm PacksEdit

  • Icon staff Staff Notices GoFusion Charm Packs - Zero Omega Tue Jul 15, 2014 4:12 pm

GoFusion Charm Packs

Hey all,

We wanted to let you know that we're aware of a bug with the GoFusion Charm Packs. The item grant pop-up only displays a single, making it seem like you only received one. Never fear, you actually receive all of your assortment of charms. The display is bugged. Our developers are aware of it and will be fixing so that it properly showcases what you receive from the Charm Pack. You can check how many Charms you have by visiting our GoFusion landing page. If you believed that you may have not received all your Charms, please file a billing ticket at our Help Center.

We apologize for the inconvenience and thank you for your patience while we fix this!

20 Shop Gifting DisabledEdit

  • Icon staff Staff Notices Shop Gifting Disabled - Zero Omega Sun Jul 20, 2014 8:07 am

Shop Gifting Disabled

Hello all,

We have temporarily disabled gift giving through the cash and gold shops while we investigate some issues with it. We apologize for any inconvenience this may cause and thank you for your understanding and cooperation. We will resolve this as soon as possible so that we can return the ability to gift through these methods.

21 Robbery at La VictoireEdit

  • Icon staff Staff Notices Robbery at La Victoire - Princess Angelishia Mon Jul 21, 2014 3:02 pm

Robbery at La Victoire

Hello Gaia!

As some of you are aware, a recent glitch allowed some Gaians to steal items from La Victoire. This situation has two unfortunate side effects:

  • ☻ Gifting in La Victoire is temporarily disabled.
  • ☻ Gaians who have had stolen items gifted or traded to them may have had their accounts locked by an admin.

Please be assured that our admin are working to resolve the situation as quickly as possible and we will be returning full access to affected accounts in the near future.

We appreciate your patience as we work to clean up the situation. The stolen items are being removed from the system and our dev team is hard at work securing the store.

Sorry for any inconvenience this may have caused you! As a small apology, we are offering 25% off on GCash for a very limited time.

Thank You

21 Scheduled maintenanceEdit

  • Icon staff Staff Notices Scheduled maintenance - Sandokiri Mon Jul 21, 2014 6:06 pm

Scheduled maintenance

Hail, all!

One of our bandwidth providers will be doing some maintenance tonight, during the following expected times: 12:00 AM - 5:00 AM, on 7/22 Pacific / UTC -8.

(That is, tonight between midnight and 5 AM in California.)

While this is going on, some users may encounter occasional slowdown or connection issues. We don't anticipate that many people will have trouble; but if you do encounter issues, this maintenance is the cause.

We're sorry in advance for any issues that you may have as a result, and thank you for your patience.

22 Site SlownessEdit

  • Icon staff Staff Notices Site Slowness - Zero Omega Tue Jul 22, 2014 12:38 pm

Site Slowness

Hey all,

We are currently experiencing some slowness with the site. Our team is currently looking into it and hope to have it resolved as soon as possible. We apologize for the inconvenience and thank you for your patience while we resolve this!

22 Site Slowness - UpdateEdit

  • Icon staff Staff Notices Site Slowness - Update - Zero Omega Tue Jul 22, 2014 1:45 pm

Site Slowness - Update

Hey everyone,

We've resolved the issues and the site is now stable. You should be able to use it like normal again. Thanks for your patience!

22 Friday Manga Delay and Mini Comic Poll!Edit

  • Icon staff Staff Notices Friday Manga Delay and Mini Comic Poll! - reapersun Tue Jul 22, 2014 9:19 pm

Friday Manga Delay and Mini Comic Poll!

Hey everyone! Just a quick update: the manga update for this week, which would normally go up on Friday morning, will be delayed until Monday morning. The following update will be posted on Friday as usual. If you haven't been following the manga lately, you can catch up here!

Also, one of the tiers in the recent storyline kickstarter was for a mini comic "behind the scenes" with some of the characters. We've decided to let you vote on which characters you'd like to see! Please check out this thread here and choose your favorite!

Thank you everyone for your support!

23 Feedback SurveyEdit

  • Icon staff Staff Notices Feedback Survey - Zero Omega Wed Jul 23, 2014 6:28 pm

Feedback Survey

Hey Gaians!

We hope you’re having an amazing summer! We know that you love to give your feedback on all things Gaia related. In order for us to help you better, we’ve created a new feedback survey that we hope you will take the time to complete.

Some of you may be hesitant to take another survey, but a survey is the quickest and easiest way for us to gather your feedback. As much as we try to go through every thread and forum, we need waaaay more eyes for that!

  • Your input is important to us
  • Your opinions will be directly communicated to us.
  • This survey contains no controversial questions, no pictures and most importantly no animals were harmed in the making of this survey!


If you are interested in taking this survey [and we hope you are!!] please follow this link:

Gaia Feedback


Just a reminder, this survey is hosted by Surveymonkey and will not ask you for your Gaia account username or password. If you ever see a survey asking for your account password, do not enter the information and report the phishing immediately.

30 Accessing GaiaEdit

  • Icon staff Staff Notices Accessing Gaia - Zero Omega Wed Jul 30, 2014 8:04 pm

Accessing Gaia

Hey again Gaians!

Question for you all - Are any of you having issues connecting to Gaia? We'd love to hear from you with more details on what's going on for you!

If you are having issues connecting to Gaia, please email us at usertalk@gaiaonline with the subject line "Connection Issues". If you could make sure to include your username in the body of your email as well as a detailed description of the issue, that would be super helpful! If you know of a friend who is having troubles and can't see this message, then send in an e-mail for them with that information!

Thanks in advance for any info you can provide - this is important information for us to have so we can better assist you.

Take care and hope to hear from you soon!

AugustEdit

05 Free CI FeedbackEdit

  • Icon staff Staff Notices Free CI Feedback - Zero Omega Tue Aug 05, 2014 6:58 pm

Free CI Feedback

Hey all,

We're currently looking to get some feedback on which free CI you'd like to see incorporated with your Gaia Cash purchases. We'd love to know what bonus item you would want next, so please let us know by visiting our Site Feedback thread here and voting in the poll! Thanks for your feedback and using Gaia Online!

06 Welcoming Fairy GlitchEdit

  • Icon staff Staff Notices Welcoming Fairy Glitch - Zero Omega Wed Aug 06, 2014 2:02 pm

Welcoming Fairy Glitch

Hey all,

Looks like the Welcoming Fairy is being a little too welcoming to some of you! We're currently looking into why she is sending messages to older members, sorry about the inconvenience!

06 Gold Generator UpdateEdit

  • Icon staff Staff Notices Gold Generator Update - Zero Omega Wed Aug 06, 2014 6:54 pm

Gold Generator Update

Hey all,

Some of you have reported not seeing any of the gold generators in the Cash Shop. This is not a glitch. At midnight on August 6, 2014 the Golden Watermelon was hit with a new strain of the G-Virus and infected all the other gold generators. As a result, we had to remove them for an undetermined amount of time. … We’re kidding about the G-Virus. We actually have removed the gold generators for the time being though. We hope that this explains where they went and that this isn’t a glitch in the Mat--- System.

We apologize for any inconvenience that this may have caused, if you did purchase Gaia Cash with the intent of purchasing any of the gold generators that were in the Cash Shop at the time, then please file a billing ticket at our Help Center http://www.gaiaonline.com/help. Thank you for your understanding!

06 Marketplace Tax IncreaseEdit

  • Icon staff Staff Notices Marketplace Tax Increase - Zero Omega Wed Aug 06, 2014 8:31 pm

Marketplace Tax Increase

Hello again Gaians,

We wanted to let you know about a change we will be making to the Marketplace. We will be increasing the tax on item sales, moving from 3% to 5%. This will take effect on Friday, August 8, 2014. We believe that this increase will allow us to sink more gold while not significantly impacting your Marketplace experience.

We thank you for your understanding and thank you for using Gaia Online!

07 Welcoming Fairy SubduedEdit

  • Icon staff Staff Notices Welcoming Fairy Subdued - Zero Omega Thu Aug 07, 2014 4:28 pm

Welcoming Fairy Subdued

Hey Gaians,

We have identified and subdued the rogue Welcoming Fairy and set her straight. She should not be PMing people out of the blue anymore. If you do receive a private message from her and are not new user, please report it in the Bug Report & Technical Support forum so we can investigate it further. Thank you for your patience while we fixed this, our apologies for any inconvenience!

07 Spoils of WarEdit

  • Icon staff Staff Notices Spoils of War - Zero Omega Thu Aug 07, 2014 8:04 pm

Spoils of War

While we were busy trying to track down and detain the Welcome Fairy, we found some spoils that were left behind that we wanted to share with you. Someone seems to have a thing for charms, so pick up your free Pink GoFusion Charm Pack! We hope you enjoy!

11 Gold Generator UpdateEdit

  • Icon staff Staff Notices Gold Generator Update - Zero Omega Mon Aug 11, 2014 8:11 pm

Gold Generator Update

Hey Gaians,

Last week we removed all gold generators from the Cash Shop. We've decided to return a modified form of gold generators to the Cash Shop today. We will be releasing many different and exciting items that offer more than just a choice of gold. Lastly, we are reducing the number of generator releases.

Please keep in mind that these changes may not be permanent and we may change them in the future. We thank everyone for their understanding!

14 Navigation ChangesEdit

  • Icon staff Staff Notices Navigation Changes - Zero Omega Thu Aug 14, 2014 5:35 pm

Navigation Changes

Hey Gaians,

Tomorrow, August 15, 2014. we will be making changes to the site’s navigation header. The following changes will be implemented:

  • We will be removing the “Home” link. To return to the home page you can simply click the “Gaia Online” logo next to your avatar. Example
  • A “Gaia Cash” link and drop-down menu will be added next to the “My Gaia” link and drop-down. This will display all the various ways to obtain Gaia Cash. Example
  • We’ve organized the look of the “Shops” drop-down. On the left-hand side we will feature the Gaia shops. The right-hand side will showcase item related features like Marketplace and GoFusion. Example
  • Finally, we will be adding a link to GoFusion which will sit between “Shops” and “Forums.”


We believe these changes will make it easier to navigate to various areas around the site. We will let you know when these changes go live. We do not anticipate this causing any bugs, but we will set up a thread to report any if you come across them.

Thank you for using Gaia Online!

15 Navigation Changes LiveEdit

  • Icon staff Staff Notices Navigation Changes Live - Zero Omega Fri Aug 15, 2014 4:32 pm

Navigation Changes Live

Hey Gaians,

We are in the process of pushing the navigation changes that we talked about yesterday. Here is a review of the changes:

  • We will be removing the “Home” link. To return to the home page you can simply click the “Gaia Online” logo next to your avatar. Example
  • A “Gaia Cash” link and drop-down menu will be added next to the “My Gaia” link and drop-down. This will display all the various ways to obtain Gaia Cash. Example
  • We’ve organized the look of the “Shops” drop-down. On the left-hand side we will feature the Gaia shops. The right-hand side will showcase item related features like Marketplace and GoFusion. Example
  • Finally, we will be adding a link to GoFusion which will sit between “Shops” and “Forums.”


We are also adding new Daily Chance carts, so you can do Daily Chance even more! If you do experience any bugs with the changes, please report them in our thread here: Navigation Change Bug Report Thread.

We would like to just reiterate that with the removal of the "Home" link you can get to the Gaia Online home page by clicking the "Gaia Online" logo next to your avatar.

Thank you for using Gaia Online!

16 Daily Treat IssuesEdit

  • Icon staff Staff Notices Daily Treat Issues - Zero Omega Sat Aug 16, 2014 9:55 pm

Daily Treat Issues

Hey Gaians,

We seem to currently be experiencing some issues with our Daily Treat video offers where you may not be receiving your Gaia Cash. We will be looking into this issue and fixing it as soon as possible. In the mean time, if you encounter any of the two following scenarios:

  • Watch a video offer and the offer card does not display a message upon clicking it.
  • The card displays that you earned 0 Gaia Cash.


Please take a screenshot and file a billing ticket at our Help Center. You can still earn Gaia Cash by taking part in our other offers, check them out here.

Thanks for your patience while we address this and we apologize for any inconvenience.

17 Daily Treat DisabledEdit

  • Icon staff Staff Notices Daily Treat Disabled - Zero Omega Sun Aug 17, 2014 4:37 pm

Daily Treat Disabled

Hey Gaians,

Slight update to yesterday's notice. Given the on-going issue with Daily Treat, we have temporarily disabled it while we continue to investigate the situation. We will be enabling it as soon as we fix it. Remember that you can still earn Gaia Cash by taking part in our other offers, check them out here.

Our apologies for any inconvenience and thank you for your patience!

20 Event Score BugEdit

  • Icon staff Staff Notices Event Score Bug - Zero Omega Wed Aug 20, 2014 3:50 am

Event Score Bug

Hello Gaians,

We are aware of an issue with the event score and will be looking into it and adjusting it. We apologize for the inconvenience, rest assured that that is not the accurate score and we will be fixing it.

20 Event Score Bug ResolvedEdit

  • Icon staff Staff Notices Event Score Bug Resolved - Zero Omega Wed Aug 20, 2014 2:21 pm

Event Score Bug Resolved

Hey Gaians,

Follow up to our notice about the event score, we've fixed the issue that was being caused and the scores are what they should be. Sorry for the inconvenience!

20 Event Battle BuffsEdit

  • Icon staff Staff Notices Event Battle Buffs - Zero Omega Wed Aug 20, 2014 8:54 pm

Event Battle Buffs

Hey Gaians,

Everyone likes to attack and heal one another, but we felt that the damage and healing was a little low. So we've buffed the amount of damage you can attack for and heal for. Note that this can be a temporary change as we try to balance out the game and we may change it in the future if we feel that it doesn't balance out the way we are expecting. Until then, enjoy and join our summer event!

22 Shop Gifting Returns!Edit

  • Icon staff Staff Notices Shop Gifting Returns! - Zero Omega Fri Aug 22, 2014 6:20 pm

Shop Gifting Returns!

Hey Gaians,

Gifting through the gold and cash shops has returned! Celebrate by sending your friends a gift or two! ... Or three if you really like them.

27 GCash Sale WoesEdit

  • Icon staff Staff Notices GCash Sale Woes - Princess Angelishia Wed Aug 27, 2014 8:45 pm

GCash Sale Woes

Hi all,

It's come to our attention that some Gaians are unable to partake in our current 30% off GCash sale. Meaning, it doesn't show up for them. If you find that this is the case for you and you would like to participate in the sale, try logging out and re-logging in. If you are still having a problem, please file a billing ticket.

Thank you for your understanding!

Get GCash >

28 Magic Choice Coin IssuesEdit

  • Icon staff Staff Notices Magic Choice Coin Issues - Princess Angelishia Thu Aug 28, 2014 8:04 pm

Magic Choice Coin Issues

It appears that Magic Choice Coin Plus Pack was not granting gold as it should. The issue has been resolved, and all Magic Choice Coin Plus Packs should be functioning properly now!

Thank you!

Check Out the Coins>

SeptemberEdit

03 LQI PolicyEdit

  • Icon staff Staff Notices LQI Policy - Zero Omega Wed Sep 03, 2014 7:14 pm

LQI Policy

Hey Gaians,

We wanted to take this time to put forward and clarify our policy on Limited Quantity Items (LQIs). You can find our officially policy on LQIs inside of our Help Center under "Payment Topics" and "General Billing Questions." Here is a direct link to the policy: Limited Quantity Items Policy

Thanks for reading and we hope you continue to enjoy Gaia Online!

12 Summer Event Art WinnersEdit

  • Icon staff Staff Notices Summer Event Art Winners - [NPC] Kitsuko Fri Sep 12, 2014 9:46 pm

Summer Event Art Winners

Hello Gaians! Your kitsune leader and Spirit of the Summer, Kitsuko, here! We wanted to let everyone know that we hav--- Ow! Taru! That's my he, whaa!

Gaians! Don't listen to what she has to say! I have the ballots! We have our winners of our Spirit of the Summer Art Contest! You can... WHAT IS THAT?!

Don't worry about Taru, he'll be okay... I think... Anyway! You can see all our entries and vie---

That'll learn her... Oh right! Quick, before she gets back up! We have all our winners and entries here! Check them out while I sneak out... Thank you to everyone for participating!

15 PayPal Maintenance Completed!Edit

  • Icon staff Staff Notices PayPal Maintenance Completed! - admin Mon Sep 15, 2014 4:12 pm

PayPal Maintenance Completed!

Hello, everyone! Our PayPal maintenance is now over and you should be able to complete any and all transactions with ease now! Thank you for your patience, and be sure to check out our new Gaia Cash tiers!

15 PlaySpan MaintenanceEdit

  • Icon staff Staff Notices PlaySpan Maintenance - Zero Omega Mon Sep 15, 2014 8:56 pm

PlaySpan Maintenance

Hey Gaians,

Our partner, PlaySpan, has informed us that they will be performing maintenance on their platform tomorrow, September 16, 2014 between 11am to 12pm PDT. During this time you will be unable to sign up for or edit your AutoCash information. The maintenance is scheduled to last one hour. Thanks for your understanding!

16 Ultimate Game Card and Ultimate Points RetiringEdit

  • Icon staff Staff Notices Ultimate Game Card and Ultimate Points Retiring - Zero Omega Tue Sep 16, 2014 7:53 pm

Ultimate Game Card and Ultimate Points Retiring

Hey Gaians,

Just a reminder that the last day to redeem your activated Ultimate Game Card (UGC) codes will be September 30, 2014. So please remember to redeem your UGC codes before that date.

Related to the UGC product retirement, UltimatePoints (UPoints) will also be shut down. The last day to redeem your UPoints will be September 30, 2014. For more information, please visit the Ultimate Game Card and Ultimate Pay sites at:

Never fear! We still have an array of ways you can get Gaia Cash, such as PayPal, Rixty, Oink, through your mobile phone, Zeevex cards, or even AutoCash, our monthly subscription plan! For more information, check out our payments page, AutoCash page, and card redemption page.

23 Header ChangesEdit

  • Icon staff Staff Notices Header Changes - Zero Omega Tue Sep 23, 2014 3:20 pm

Header Changes

Hey Gaians,

We just wanted to give you a heads-up that later today we will be making a change to the header. The following changes will be implemented:

  • We will be removing the achievement points section. We are not removing the achievements system. You can still access your points and achievements in the "My Gaia" section drop-down, or here
  • We are moving the Jet Sale banner up and placing it next to the Gaia Cash information, instead of under it.
  • You can see the changes in this screenshot.

24 Inactive Account System DisabledEdit

  • Icon staff Staff Notices Inactive Account System Disabled - Narumi Misuhara Wed Sep 24, 2014 2:07 pm

Inactive Account System Disabled

Hello Gaian's! We have decided to disable the inactive account lockout system. This means that anyone who could not access the site due to their account exceeding 2 year inactivity threshold should now be able to do so. We apologize for any inconvenience this system has caused. If you had filed a ticket and were waiting for a response, consider this your answer. Access granted!

All outstanding tickets regarding account access from this system will be closed out.

25 Achievement Bug SmashedEdit

  • Icon staff Staff Notices Achievement Bug Smashed - Zero Omega Thu Sep 25, 2014 1:58 pm

Achievement Bug Smashed

Hey all,

We wanted to let you know that we have identified the bug that kept up a consistent achievement notice. It has been fixed and we will be pushing out the fix in our next patch rotation. So keep an eye out for that! Thanks everyone for your patience and reports about this issue!

30 Gaia Win & Nightmare RemovalEdit

  • Icon staff Staff Notices Gaia Win & Nightmare Removal - Narumi Misuhara Tue Sep 30, 2014 1:36 pm

Gaia Win & Nightmare Removal

Hey guys, this is to let you know that the Nightmare Bundle and Win Gaia Bundle for the time being will be removed from the shops.

If you wish to purchase them please send a Billing Ticket by following this link:

We apologize for the inconvenience.

30 Back Alley BargainsEdit

  • Icon staff Staff Notices Back Alley Bargains - Zero Omega Tue Sep 30, 2014 8:17 pm

Back Alley Bargains

Hey Gaians,

Just a heads-up regarding Back Alley Bargains. Given that zOMG is currently down we will be removing the items from the shop so no one accidentally purchases them. We are keeping the shop up though so you can continue to use the recipe exchange. So exchange to your hearts content!

OctoberEdit

02 Philosopher's Cache ChangeEdit

  • Icon staff Staff Notices Philosopher's Cache Change - Zero Omega Thu Oct 02, 2014 8:19 pm

Philosopher's Cache Change

Hey Gaians,

Have some extra Philosopher's Caches you want to get rid of? Tired of having to trash them or donate them to Dumpster Dive? Then you're in luck! We've added a sell back to the Philosopher's Cache so you can get rid of them that way! Open them up, sell them, trash, or donate, it's all available in your hands now!

06 Project Couture 2.0Edit

  • Icon staff Staff Notices Project Couture 2.0 - Zero Omega Mon Oct 06, 2014 5:36 pm

Project Couture 2.0

Hey all,

There was a bug with the Project Couture 2.0 that we're looking into. In the mean time we have removed the Project Couture 2.0 from the shop and disabled the trading of any tickets you could receive from it. We will update you when we have fixed the situation. We apologize for any inconvenience and thank you for your patience!

06 Project Couture 2.0 UpdateEdit

  • Icon staff Staff Notices Project Couture 2.0 Update - Zero Omega Mon Oct 06, 2014 7:02 pm

Project Couture 2.0 Update

The issues with Project Couture 2.0 have been fixed and we've placed it back in the Cash Shop! You can pick up your very own Project Couture 2.0 here!

10 Pre-Halloween Giveaway!Edit

  • Icon staff Staff Notices Pre-Halloween Giveaway! - Princess Angelishia Fri Oct 10, 2014 4:13 pm

Pre-Halloween Giveaway!

Hey everyone! Happy Early Halloween! Because we can hardly wait for the main event, we're doing a little giveaway to celebrate the spooky season!

Enjoy!

10 A New TraditionEdit

  • Icon staff Staff Notices A New Tradition - Narumi Misuhara Fri Oct 10, 2014 8:33 pm

A New Tradition

A long time ago a tradition was begun. Gaian's and staff came together to share ideas, answer questions, and work together to make Gaia a better place. This tradition carried on week after week, month after month, year after year ...for nearly a decade.

This Monday, have your questions ready, your ideas prepped, and let your voice be heard. A new tradition is beginning...


http://w.cdn.gaiaonline.com/mfs/index/adminupload/a06e761a49ae.jpg

Let's do it together. Monday 4PM PDT

13 GC Payment IssuesEdit

  • Icon staff Staff Notices GC Payment Issues - Zero Omega Mon Oct 13, 2014 12:15 am

GC Payment Issues

Hey Gaians,

We are aware of some issues going on with purchasing Gaia Cash and our team is looking into the situation. In the mean time, if you run into any issues purchasing Gaia Cash, please go ahead and file a billing ticket with our Help Center and we'll be happy to assist you in resolving the issue.

13 GC Payments FixedEdit

  • Icon staff Staff Notices GC Payments Fixed - Zero Omega Mon Oct 13, 2014 2:52 am

GC Payments Fixed

Hey Gaians,

We believe that we have fixed a situation where Gaia Cash was not granting to accounts for PayPal payments. We thank you for your patience during this time and apologize for the inconvenience. If you are still having problems either paying for Gaia Cash or receiving Gaia Cash, please go ahead and file a ticket at our Help Center.

13 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Oct 13, 2014 7:01 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

14 Booty Grab Payout IncreasedEdit

  • Icon staff Staff Notices Booty Grab Payout Increased - Narumi Misuhara Tue Oct 14, 2014 8:41 pm

Booty Grab Payout Increased

Hello guys! Yesterday during Ask the Staff, a question was asked if we had plans to increase the Booty Grab payout. I can honestly say we didn't have plans to do so but I said we would take a look at it and we so we did. We have decided to increase the daily max payout from 500,000 to 5,000,000 gold per person, per day!

Hopefully this will make it a bit easier on new and old Gaian's alike trying to save up! As always feedback is welcome, keep it coming in Site Feedback and future Ask the Staff events!

15 Unisexing ItemsEdit

  • Icon staff Staff Notices Unisexing Items - Princess Angelishia Wed Oct 15, 2014 6:40 pm

Unisexing Items

Hi all! We're looking to pick back up our old project of unisexing old items. Would you mind giving us a hand by letting us know what items you'd like us to start with?

Just post here!

15 New ForumEdit

New Forum

Hey Gaians,

Do you love to roleplay? Do you want to create your own roleplay or join a roleplay with others? Well we've set up the perfect place for you! We've heard your feedback about wanting a place to recruit others for roleplays and we've set it up! You can now recruit for your roleplays in our Roleplay Recruiting forum found here! Enjoy!

16 Lightning Rewards Extended!Edit

  • Icon staff Staff Notices Lightning Rewards Extended! - Zero Omega Thu Oct 16, 2014 4:18 pm

Lightning Rewards Extended!

Hey Gaians,

We've heard your feedback about extending the Lightning Rewards Tiered Spending Event and we've decided to extend it! The event will now end tomorrow, October 17, 2014 at 12:00pm PDT. Make sure to claim your rewards!

16 Trade Page UpdateEdit

  • Icon staff Staff Notices Trade Page Update - Zero Omega Thu Oct 16, 2014 8:02 pm

Trade Page Update

Hey Gaians,

There has been some talk about gold amounts being cut off in the trade page and users would like to see that area expanded. So we've gone ahead and done so! The area where you see gold for your trades has been expanded so you should be able to see all gold coming to and out of your trades. Thanks for the feedback about this!

20 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Oct 20, 2014 7:00 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

21 Boku and VerizonEdit

  • Icon staff Staff Notices Boku and Verizon - Zero Omega Tue Oct 21, 2014 4:54 pm

Boku and Verizon

Hello Gaians,

We wanted to let you know that our third-party mobile provider has informed us that Verizon will no longer providing mobile payments, as a result, Verizon customers will no longer be able to purchase Gaia Cash through Boku on October 24, 2014. If you have any questions regarding Boku and if/when Verizon will be supported again, then you may contact Boku at:

(866) 865-1173 or online at http://www.boku.com/support/.

We apologize for any inconveniences that this may cause and thank you for your understanding.

21 Halloween 2k14Edit

  • Icon staff Staff Notices Halloween 2k14 - Narumi Misuhara Tue Oct 21, 2014 6:34 pm

Halloween 2k14

Hello everyone! The Halloween 2014 event is in the process of being released!

Some important information you are going to want to know about, some of the items used in the event are soulbound. This is temporary! There are some Jack set items in the event that are used to fight bosses that will be soulbound during the event. As soon as the event ends, these items will be unbound.

...Now, be sure to check out the event! The clock... is ticking....


Edit 10/22

The above should read Advocate set, not Jack set. It is the Advocate set that is souldbound. Again it will be unbound when the event ends.

21 Rise From the Dead!Edit

  • Icon staff Staff Notices Rise From the Dead! - Princess Angelishia Tue Oct 21, 2014 10:31 pm

Rise From the Dead!

The glitch in our Halloween Event that wasn't allowing Gaians to use health potions to raise themselves from the dead has been solved! Now, you can use your health potions even when you are at 0 health!

Thank you for your patience as we work out any other bugs, and we hope you are enjoying the event so far!

Riiiiiiise

22 Halloween 2k14 Downloads now available!Edit

  • Icon staff Staff Notices Halloween 2k14 Downloads now available! - reapersun Wed Oct 22, 2014 6:30 pm

Halloween 2k14 Downloads now available!

Hey Gaians~ If you liked the art for the Halloween event, you can now download it as a wallpaper or poster!

http://w.cdn.gaiaonline.com/mfs/index/adminupload/h2k14_poster_thb.jpg

  • 1024 | 1280 | 1600 | Poster

It's also archived here with all our past wallpapers: gaiaonline.com/downloads

Hope you like it!

22 Halloween FixesEdit

  • Icon staff Staff Notices Halloween Fixes - Princess Angelishia Wed Oct 22, 2014 8:18 pm

Halloween Fixes

Hello Gaians,

Thank you so much for playing our Halloween 2k14 event! We hope you are enjoying it thus far! That said, we have been made aware of numerous bugs that needed to be addressed. The following bugs have been fixed:

  • NPC boss battles are now a little easier / fairer.
  • The issues with not being able to fight an NPC boss have been fixed.
  • The issues with NPC bosses not granting items have been fixed.
  • The leaderboard has been fixed.
  • Your health will be restored to full if you lose an NPC boss battle.
  • The issue with not being able to attack when you still have attacks left has been fixed.
  • Attacks going into -1 has been fixed.
  • Soul Candy redemptions have been fixed.
  • Advocate items quantities have been restored, the 0’s were glitches.
  • You can now win the Advocate's 2k14 Hat.


We are also aware that most Angels are being killed almost immediately after posting. We are currently working on a fix to this imbalance, and apologize for the wait.

We hope that this will make the Halloween experience more enjoyable for everyone! We think we squashed most of them, but if you encounter any further bugs please post about them in the Bug Report Forum.

Thank you for your patience…

…And Happy Halloween!

27 Pre-ATS QuestionsEdit

  • Icon staff Staff Notices Pre-ATS Questions - Zero Omega Mon Oct 27, 2014 1:34 pm

Pre-ATS Questions

Hey Gaians,

Looking to ask some questions before ATS starts today? Now is your chance! Head over to our ATS 10/27/14 - Pre Event Questions thread and ask your questions! We will be closing the thread for questions at 2:00pm PDT!

27 Halloween Bug ReportsEdit

  • Icon staff Staff Notices Halloween Bug Reports - Zero Omega Mon Oct 27, 2014 1:57 pm

Halloween Bug Reports

Hey Gaians,

Are you experiencing a bug with the Halloween event? We want to know! We've created a thread for bug reports. You'll find the thread here. Please report any bugs you're having with the event here, we'll be continuing to work to patch any bugs with the event.

27 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Oct 27, 2014 7:09 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

30 Happy Halloween Everybody!Edit

  • Icon staff Staff Notices Happy Halloween Everybody! - Princess Angelishia Thu Oct 30, 2014 2:37 pm

Happy Halloween Everybody!

In honor of everyone's favorite spooky holiday- we are having an avatar costume contest!

Enter Here!

NovemberEdit

03 Pre-ATS QuestionsEdit

  • Icon staff Staff Notices Pre-ATS Questions - Zero Omega Mon Nov 03, 2014 2:14 pm

Pre-ATS Questions

Hey Gaians,

Looking to ask some questions before ATS starts today? Now is your chance! Head over to our ATS 3 Nov 2014 - Pre Event Questions thread and ask your questions! We will be closing the thread for questions at 2:00pm PDT!

03 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Nov 03, 2014 7:02 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

05 Site IssuesEdit

  • Icon staff Staff Notices Site Issues - Zero Omega Wed Nov 05, 2014 7:17 pm

Site Issues

Hey Gaians,

Some of you have noticed problems loading the site. We are currently investigating some loading issues with the site. This has also resulted in some sales ending earlier than anticipated, we are in the process of restoring those. If you purchased an item during the time it was supposed to be on sale and did not receive the sale price, please go ahead and file a billing ticket at our Help Center. We apologize for the inconvenience and thank you for your patience while we resolve this!

06 La Victoire GCash GiveawayEdit

  • Icon staff Staff Notices La Victoire GCash Giveaway - [NPC] Jet & Cygnus Thu Nov 06, 2014 5:13 pm

La Victoire GCash Giveaway

Cygnus and I are in an especially good mood today, so we've decided to put together a little giveaway! Some lucky Gaian will win 2500 GCash!

Join the Fun

07 Some zOMG! ClarificationsEdit

  • Icon staff Staff Notices Some zOMG! Clarifications - [NPC] Gaia Staff Fri Nov 07, 2014 6:01 pm

Some zOMG! Clarifications

Hey Gaians,

We want to take a moment to address the issue of zOMG! being shut down, and to give more details about why we are unable to bring zOMG! back. We understand that people have been upset by this news, particularly those Gaians who have been loyal zOMG! players. We'd to take a moment to address several of the major concerns and comments about zOMG! closing that we've seen expressed in the forums:


a) With regards to our previous announcements, in which we said "don't worry: zOMG! will be up and running as soon as it's patched up!", we want you to know that when we made these statements, we did honestly believe we would be able to bring the game back after fixes were made. It was never our intent to NOT bring the game back. The decision to leave zOMG! down was only made after learning about serious problems with the game's code. We do want to apologize to you, however, for the way we worded our messages. We should not have said the game was definitely coming back even if this is what we believed when we made those statements. It was never our intent to be misleading about the state of zOMG!, and we understand why this is upsetting for you. We are sorry, truly, for any frustration this has caused.

B) Regarding the reason zOMG! cannot be brought back, there has been a lot of speculation on the reason for our decision. Frankly, the truth of the matter is that during an investigation into issues with zOMG!, it was discovered that zOMG! had a serious flaw in the code. Basically, there was a security exploit in the game that, had it been abused (and thankfully it wasn't!), would have allowed people not only access to zOMG!, but to our site's servers and ultimately, to all your accounts. Knowing this was the case, we couldn't, in good faith, continue to allow zOMG! to remain up and running. We even had one of the fabulous former zOMG! devs look into the issue to see how long it might take to fix this exploit, but a concrete estimate was impossible to make given the sheer volume of code. Ultimately, we decided to leave zOMG! shut down because the security of your accounts and our servers is priority.

C) Finally, we would like to say that closing zOMG! had nothing to do with money, or whether or not zOMG! was making a profit. Frankly, zOMG! hasn't made an overall profit for a while now. We've left zOMG! up and running because we love zOMG!, and more importantly, because we know that YOU love zOMG!. Closing zOMG! was actually a very difficult and sad decision for us, especially for those staff members who saw the game from its inception, to launch, and beyond. At the end of the day, however, the safety concerns over the exploit had to prevail.

We hope this provides you with more details on why the decision to shut down zOMG! was made. Again, thank you to all the players who have supported zOMG! over the years - we hope that you'll carry forward fond memories of the friendships you made with other players in game.

10 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Nov 10, 2014 7:17 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

11 RemembranceEdit

  • Icon staff Staff Notices Remembrance - Zero Omega Tue Nov 11, 2014 6:47 pm

Remembrance

Hey Gaians,

Today is a day of honoring and remembering those who have served or are actively serving in the military, protecting you, your loved ones, and everything we hold dear to us. We at Gaia Online would like to honor those who are currently serving, or have served, by offering them a set of all our reward tiers from our Veteran's Day tiered spending event.

Here's how you qualify for your free set of rewards:

  • Be an active service member or have served at any point in time.
  • File a billing ticket to our Help Center with evidence of you having served (such as dog tags, picture of you in uniform, name of your commanding officer, etc) Once we have rewarded your prize we will destroy the evidence for your privacy
  • We will then grant your account one full set of the tier rewards from our latest Veteran's Day tiered spending event


We would like to take this time and thank all service members for their service!

12 Group Found!Edit

  • Icon staff Staff Notices Group Found! - Princess Angelishia Wed Nov 12, 2014 1:42 pm

Group Found!

We just wanted to let you know that you can expect a very special chance item to enter our store a little later this afternoon! Some of you were wondering where this item is~ Is today the day that the lucky Looking for Group winners will embark on their adventure?

It is! It's just taking us a little longer than usual because we want to get everything just right for our adventurous party members' epic quest!

Thank you for your patience!

In the meantime, don't forget to...

Stock up on Advance Chances!

12 zOMG Info UpdateEdit

  • Icon staff Staff Notices zOMG Info Update - Zero Omega Wed Nov 12, 2014 2:21 pm

zOMG Info Update

Hey Gaians,

Last week we promised that we would have an update for you regarding zOMG rings, power-ups, summons, and more today. Unfortunately we will have to delay that tomorrow. We are working on a little surprise for the community that we wanted to release along with the update. That won't be ready until tomorrow, we are committed to making this happen. We apologize for the delay and thank you for the understanding.

13 zOMG Info Update!Edit

  • Icon staff Staff Notices zOMG Info Update! - Zero Omega Thu Nov 13, 2014 5:16 pm

zOMG Info Update!

Hey Gaians,

We wanted to let you know that we have some information regarding your zOMG rings, power-ups, summons, and more! As well as an extra little surprise at the end. You can find all the information about it here!

14 Favorite NPC GiveawayEdit

  • Icon staff Staff Notices Favorite NPC Giveaway - Princess Angelishia Fri Nov 14, 2014 3:46 pm

Favorite NPC Giveaway

Happy Friday! Got a favorite NPC? Want to get a chance at some free stuff just for telling us who they are? Great! You should...

Check Out Our Giveaway!

14 Changes and FixesEdit

  • Icon staff Staff Notices Changes and Fixes - Narumi Misuhara Fri Nov 14, 2014 4:15 pm

Changes and Fixes

Hey guys, this is to let you know that a short while ago, we upped the tipping amount from 25 gold to 10,000. We also addressed a display bug that occurred after tipping in which NaN was displayed as your gold amount. In addition, we removed the Send Text option from the avatar dropdown in forums and replaced it with a View Store option to see that Gaian's store.

As always please post your feedback on these and other changes in our Site Feedback forum!

14 Cha La!Edit

Cha La!

Dragon, dragon, rock the dragon... Something, something, something... Dragon, dragon, rock the dragon, come get me!

15 Intermittent Site IssuesEdit

  • Icon staff Staff Notices Intermittent Site Issues - Zero Omega Sat Nov 15, 2014 4:15 pm

Intermittent Site Issues

Hey Gaians,

Some of you have been experiencing some issues reaching Gaia. We're aware of the situation and we have been researching the problem. We apologize for any inconvenience and thank you for your patience while we resolve this.

17 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Nov 17, 2014 7:02 pm

Ask the Staff

Hey everyone,

Our latest version of Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

21 Booty Grab ChangesEdit

  • Icon staff Staff Notices Booty Grab Changes - Narumi Misuhara Fri Nov 21, 2014 3:39 pm

Booty Grab Changes

Changes to Booty Grab are in progress. The game, specifically the endgame screen, may appear a bit bugged for a little bit.

21 Booty Grab Payout IncreaseEdit

  • Icon staff Staff Notices Booty Grab Payout Increase - Narumi Misuhara Fri Nov 21, 2014 6:40 pm

Booty Grab Payout Increase

Booty Grab's per game payout has been increased for both players and tank owners by 500x. The daily limit remains the same. We will leave the payout as is through the weekend and make further adjustments next week as needed, if needed.

To play a game, head on over to the Aquarium forum and grab some booty!

24 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Nov 24, 2014 7:05 pm

Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

25 Celebratin'!Edit

  • Icon staff Staff Notices Celebratin'! - [NPC] Old Man Logan Tue Nov 25, 2014 4:57 pm

Celebratin'!

Yarr mateys! Did you know that our ol' pal Fishing is ten years strong this month? It's time to celebrate! I'm lookin' to see yer best sea shanty about fishin', there's also a lil' gift for ye to be found! Come n' join us!

25 IP VerificationEdit

  • Icon staff Staff Notices IP Verification - Zero Omega Tue Nov 25, 2014 5:29 pm

IP Verification

Hey all,

We're aware of some issues going around for those of you who have IP verification. We are currently looking into the situation and will have an update for you when our investigation is complete.

25 IP Verification FixedEdit

  • Icon staff Staff Notices IP Verification Fixed - Zero Omega Tue Nov 25, 2014 7:50 pm

IP Verification Fixed

Hey all,

You should be able to log onto your accounts like normal now without tripping IP verification (unless you have actually changed IPs). If you are still receiving IP verification notices from an IP you do not recognize, please go ahead and file a ticket at our Help Center and we'll be happy to assist you. Thank you for your patience as we worked to resolve the issue!

DecemberEdit

01 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Dec 01, 2014 7:06 pm

Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

03 Custom Tickets UpdateEdit

  • Icon staff Staff Notices Custom Tickets Update - Zero Omega Wed Dec 03, 2014 6:03 pm

Custom Tickets Update

Hey Gaians,

We wanted to give you a heads up about some recent changes to our Custom Project Tickets. Our Project Tickets allow you to work with artists to create new items, recolor older items, get an illustration of your avatar and much more!

  • We are now allowing Limited Quantity items to be recolored as long as their initial 6-month period has expired. After that, consider them fair game!
  • This policy has been in effect for months now but as a reminder all our item creation tickets like Golden Ticket, Mini Golden Ticket and Baby Golden Ticket only allow for one hidden pose.
  • All our item creation tickets (unless otherwise noted) come with one round of revisions for approval. We consider our mocks to be the final pixels barring any changes requested.
  • Please try to only email when you own a ticket. We cannot 'save' any ideas unless your ticket has been approved and removed from your inventory.
  • We have cleaned up some of the excess stickies in the Project Custom forum!


Good luck everyone! Please visit the Project Custom forums for further information regarding rules, questions or to chat with other enthusiasts!

03 Daily Chance UpdateEdit

  • Icon staff Staff Notices Daily Chance Update - Zero Omega Wed Dec 03, 2014 6:53 pm

Daily Chance Update

Hey Gaians,

We have added a new surprise to Daily Chance. You now have a chance of winning some Gaia Cash when you play Daily Chance! Check it out!

05 Ad Grant IssuesEdit

  • Icon staff Staff Notices Ad Grant Issues - Zero Omega Fri Dec 05, 2014 7:37 pm

Ad Grant Issues

Hey Gaians,

Some of you saw our nifty little free item ad grant today. This was released early when we were testing some grants for those that do not have an ad blocker set up, sorry if you clicked on it and didn't get anything! However, keep an eye out in the future for an update regarding this!

05 Daily Chance & AchievementsEdit

  • Icon staff Staff Notices Daily Chance & Achievements - Zero Omega Fri Dec 05, 2014 8:44 pm

Daily Chance & Achievements

Hey Gaians,

We have removed Gaia Cash from Daily Chance for the time being as it was causing errors. We will be investigating this and when we fix it, releasing Gaia Cash once again.

Also, we have release the two additional achievements from the Halloween event. Each team received one! Everybody who participated in the Halloween event should have one now! Thank you for your patience while we looked into this!

08 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Dec 08, 2014 7:03 pm

Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

08 Custom Ticket TradingEdit

  • Icon staff Staff Notices Custom Ticket Trading - Zero Omega Mon Dec 08, 2014 8:31 pm

Custom Ticket Trading

Hey Gaians,

We've seen an increase in reports about users making deals for Custom Tickets. In these reports, one party promises to deliver items to the other party when the item is completed as a part of the sale. Under our rules, this is a prohibited form of trading as you as trading items that you do not currently own. When you agree to make a trade with another user, you must own the items that you are trading. When you decide to make these sort of deals, they are considered buyer beware and, unfortunately, something Gaia Online will not be able to assist with if the user does not provide you the items that were promised. Users found trying to make these sort of exchanges will have their thread removed. We urge you to not make these type of deals due to the very real possibility of being scammed. If you have any questions or concerns about this policy, please feel free to file a ticket at our Help Center. Thank you for your understanding!

09 Maintenance TomorrowEdit

  • Icon staff Staff Notices Maintenance Tomorrow - Zero Omega Tue Dec 09, 2014 7:51 pm

Maintenance Tomorrow

Hello Gaians,

Tomorrow morning, December 10, 2014, around 6:00am PST we will be doing some back end maintenance. While we do not expect any service impact on Gaia Online, there is a very slight possibility you may experience some lag or connectivity issues. We will update the community once our maintenance is complete! Thank you for your understanding and patience!

09 Gold IncreaseEdit

  • Icon staff Staff Notices Gold Increase - Zero Omega Tue Dec 09, 2014 8:49 pm

Gold Increase

Hey all,

We are looking into increasing the amount of gold you receive for doing things across the site. This will be an on-going process for the foreseeable future. Recent increases include receiving more gold for playing JigSaw and posting on the forums. We hope you enjoy the new changes and keep an eye out more!

10 Inventory Arranger LaunchEdit

  • Icon staff Staff Notices Inventory Arranger Launch - Narumi Misuhara Wed Dec 10, 2014 11:00 am

Inventory Arranger Launch

For those that may have missed this update: http://www.gaiaonline.com/forum/site-feedback/official-inventory-arranger-launch-12-10/t.95117673/

We plan to launch the new inventory arranger later today. Please use this time to handle any preparations you may have wanted to take before the update occurs. We'll give another notice a few minutes before the actual update.

10 Maintenance CompleteEdit

  • Icon staff Staff Notices Maintenance Complete - Zero Omega Wed Dec 10, 2014 2:12 pm

Maintenance Complete

Hey Gaians,

Our maintenance from earlier this morning is now complete! Thanks for your patience during this time!

10 Inventory Arranger ReleasingEdit

  • Icon staff Staff Notices Inventory Arranger Releasing - Narumi Misuhara Wed Dec 10, 2014 5:08 pm

Inventory Arranger Releasing

The updated inventory arranger is going out in the next few minutes. Another notice will be made when the update is complete. Please expect display issues and other small bugs as the code is synced to the servers.

12 Free Avatar Outfit SlotEdit

  • Icon staff Staff Notices Free Avatar Outfit Slot - Zero Omega Fri Dec 12, 2014 6:05 pm

Free Avatar Outfit Slot

Hey Gaians,

We have unlocked a free avatar outfit slot for you! Simply go to your avatar dress up page here and click on the "Outfits" button. You'll have a new slot unlocked. We hope everyone enjoys!

15 PayPal Error UpdateEdit

  • Icon staff Staff Notices PayPal Error Update - Zero Omega Mon Dec 15, 2014 3:01 pm

PayPal Error Update

Hey Gaians,

We believe we have identified the cause of some users not being able to actually pay through PayPal or credit card. The reason for this is due to special characters being used in the billing information you fill out. For example, if your name is Rufus Cat Reé, you would receive an error and be unable to make the payment. To work around this, enter the non-accented counterpart. In this example, instead of using "é" you would use "e." This applies to both your name and address. If you do encounter this error, we'll give you an error message that informs you what to do to get around it!

We apologize for any inconvenience caused by this and we hope this resolves the issues some of you seem to have with making the payments. If you continue to run into problems making a payment, please file a billing ticket at our Help Center and we'll be happy to assist you!

15 Ask the StaffEdit

  • Icon staff Staff Notices Ask the Staff - Zero Omega Mon Dec 15, 2014 7:03 pm

Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

16 SwitchEm Levels FixedEdit

  • Icon staff Staff Notices SwitchEm Levels Fixed - Zero Omega Tue Dec 16, 2014 2:43 pm

SwitchEm Levels Fixed

Hey Gaians,

We fixed an issue in SwitchEm where the game would end/not progress past level 10. You should now be able to progress further! Thanks for reporting the issue and if you find any other bugs during the event, please go ahead and report them here!

16 Charity Drive/Inventory ArrangerEdit

  • Icon staff Staff Notices Charity Drive/Inventory Arranger - Zero Omega Tue Dec 16, 2014 8:40 pm

Charity Drive/Inventory Arranger

Hey Gaians,

We are currently aware of an issue with the charity drive gold sink event where donating gold will cause the page to go to a blank screen. We are investigating the cause of this problem and hope to have a fix for it soon. In the mean time, Google Chrome seems to be the best work around for the problem so give that a try!

Additionally, we had scheduled some updates for the new inventory arranger today. Unfortunately we ran into some bugs while getting it ready for release and had to delay it until tomorrow. We will update the community when it is ready to go! Our apologies for the inconvenience and thank you for your patience and understanding!

17 Caroling AchievementEdit

  • Icon staff Staff Notices Caroling Achievement - Zero Omega Wed Dec 17, 2014 4:46 pm

Caroling Achievement

Hey Gaians,

The Caroling achievement is now fixed and you should be receiving it for going to all the shops at least once. If you have already done this, the achievement should trigger upon your next shop visit to receive a carol from one of the shop keepers. If you still have problems receiving the achievement after this point, please feel free to file a ticket at our Help Center and we'll be happy to assist you! Thanks for your patience while we fixed this!

17 Charity Kickstarter UpdateEdit

  • Icon staff Staff Notices Charity Kickstarter Update - KingMemphis Wed Dec 17, 2014 10:26 pm

Charity Kickstarter Update

Hey Gaians,

Thank you all so much for your participation in the Charity Kickstarter! We have surpassed the first tier and the item donations have begun. Check out this Sticky in GCD to see our first charity and the donations made!

-Memphis

18 Caroling Achievement UpdateEdit

  • Icon staff Staff Notices Caroling Achievement Update - Zero Omega Thu Dec 18, 2014 2:13 pm

Caroling Achievement Update

Hey Gaians,

We have fixed an issue that popped up after our initial fix of the Caroling achievement (Wintersday Bard). Yesterday we let you know that if you have already done a full round of Caroling and did not get granted the achievement, you should just have to visit a shop with Caroling icon to get the achievement. This didn't work the way we expected it.

We have now applied a fix for this. If you have already done at least one round of Caroling and have not received your achievement, then visit a shop with a Caroling icon and you should receive the Wintersday Bard achievement. Please note that it may take up to an hour for the achievement to actually grant to your account. We want to thank you for your patience as we investigated and fixed this!

19 Charity Donation Drive Update #2Edit

  • Icon staff Staff Notices Charity Donation Drive Update #2 - Zero Omega Fri Dec 19, 2014 7:50 pm

Charity Donation Drive Update #2

Hey Gaians,

Thank you all so much for your participation in the Charity Donation Drive! We have surpassed all of the global tiers! Check out this post in GCD to see our second charity and some great photos of the donations made!

22 Ask the Staff cancelled for 12/22 and 12/29Edit

  • Icon staff Staff Notices Ask the Staff cancelled for 12/22 and 12/29 - Jak Bauer Mon Dec 22, 2014 4:47 pm

Ask the Staff cancelled for 12/22 and 12/29

Hi Gaians,

Due to the Holiday Season Ask the Staff will be cancelled for this and next week (12/22 and 12/29), resuming again on 1/5/2015.

We hope you all have a great time with the rest of 2014 and look forward to being back in 2015!

25 Special Gift Box IssueEdit

  • Icon staff Staff Notices Special Gift Box Issue - Zero Omega Thu Dec 25, 2014 4:39 am

Special Gift Box Issue

Hey Gaians,

Looks like some grinchy Grunnies are acting up and causing problems! We're aware of some of the problems when trying to claim an item from the Holiday 2k14 Special Gift Box. We're also aware of some claims that users have not been able to receive the Holiday 2k14 Special Gift Box despite meeting the requirements for it. We will be looking into these and fixing the problems as soon as possible so that Gaians may be able to receive, open, and claim their item! Thank you for your patience and understanding. We wish everyone happy holidays!

30 Charity Kickstarter Donations Completed!Edit

  • Icon staff Staff Notices Charity Kickstarter Donations Completed! - Rance Clear Tue Dec 30, 2014 6:41 pm

Charity Kickstarter Donations Completed!

Thank you for all your generosity, Gaians! Our final donations to local charities have all been completed. You can check out This post in GCD to see what was donated and learn some fun facts about the local charities that were helped. The Charity Kickstarter will be ending on December 31st at 11:59 PM PST, so be sure to reach your personal tiers before then! You've managed to donate an astounding 88 trillion gold so far! Wow!

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